FAQ

How much does it cost

Because not all jobs are the same we offer a bespoke service that is designed to deal with almost all difficulties that you may have with your stone. The price often depends upon your preferences , condition of the stone and type of problem. We of course will provide a quotation valid for the duration of the works.

Are you insured?

We carry full indemnity insurance on all jobs. We are backed by Lloyds of London

Is it ok generally to put hot things on our Granite or other stone worktops?

Although Granite worktops and Quartz worktops are generally very durable, in extreme cases damage has been caused by heat transfer causing colour loss or blooming. Therefore it is always a good idea to use heat resistant mats under hot pans or dishes.

Is it safe to use any hard surface cleaners from the supermarket to clean my marble vanity worktops?

As a general rule, using a cleaner that contains a neutral cleaning solution is ok. However always check the label. This should indicate if the product is safe for natural stone. Some cleaners contain extracts from citrus fruits such as lemon, orange etc. and therefore can cause etching.

What should I do if I spill liquids or oils on my stone worktop or flooring?

Firstly act immediately! Do not make the mistake of thinking that, because a sealer has been applied, you do not need to worry. Some spills will turn out to be detrimental to stone if not dealt with. Orange juice, lemonade, wine, vinegar, liquors, tomato sauce, yogurt, salad dressing, perfume, after shave, the wrong cleaning products and so on, most likely won’t damage “granite” and “green marble” surfaces (at least in the short run), but will ETCH marble, travertine, limestone, onyx, alabaster and many slates. Therefore remember also to soak up the spill with white absorbent paper towels, do not scrub or rub with aggressive wash up sponges

I have a stubborn oil stain on my worktop can I use cream cleaner to remove it?

never use cream cleaner on stone as these are mildly abrasive and can cause surface damage.

How often should I have my marble floor polished?

That’s a good question and generally will vary depending upon where the stone is installed. For example it is likely that in an entrance hall, and especially in a kitchen utility, it will be susceptible to heavy foot traffic that will cause gradual deterioration of the surface and result in surface dulling. This will require frequent maintenance.

A good way to help limit the damage is always dust or mop daily, clean with neutral floor cleaners and use a large barrier matting at entrance to limit grit and sand particles. Also remove shoes.

A friend told me that if I use a synthetic wax on my floor it will limit the need for polishing and help against staining. Is this ok?

It is true that synthetic waxes do offer some protection, however these types of dressings do not allow the stone to breathe and will cause problems long term. It is worth noting that these will require regular stripping and will result in the need for restoration eventually, and this will be more costly. Another factor is that these synthetic waxes will give a more unnatural appearance.

Is it possible to polish the face of my Granite worktop?

This is a question that i am asked regularly , yes it is possible to polish Granite however if the surface is damaged , scratched , worn, pitted, or heat damage or any other it will not be possible to achieve a factory finish.  so beware most  Granites are often  resin finished in the factory and the machinery used cannot be replicated using a hand tool .

I have a quartz worktop that has been damaged with an oven cleaner is it possible to restore?

sadly the answer is No, certainly not in-situ  most oven cleaners are caustic and if left in contact with the surface for to long then it will permanently damage the surface and take the color out . this is often more  noticeable with black or darker  materials , any brave ideas of grinding the face of the stone top by hand and re-polishing in the home is not recommended and unlikely to restore the material back to a factory finish leading to disappointment .

Please call us to discuss possible replacement 07737655871